Return & refund policy:
We want you to be happy with your purchase. If something isn’t right, we’ll help you solve it. Please read the conditions below so you know how our return and refund process works.
When you can request a return:
We accept returns only in these situations:
1. The product has a manufacturing defect (design mistake, production issue, missing parts, etc.).
2. You can provide clear photos that show the problem.
When returns are not accepted:
We cannot accept returns if:
1. The mistake was made by the customer (incorrect names, wrong dates, wrong size, wrong address, etc.).
2. You want to change the design after the product has already been made (our items are custom-made).
3. The item is not returned in the same condition it was received.
Time limits:
You must request the return within 7 days of receiving the product.
After 7 days, we can still review the case, but the return shipping cost must be paid by the customer.
Replacement before refund:
If your claim is approved and made within the 7-day window, you can choose to have the item remade at no extra cost instead of getting a refund.
Refund process:
Approved refunds are processed within 15–20 business days via Zelle.
If you don’t have Zelle, we’ll coordinate another payment method.
Warranty:
Our products have a 30-day warranty for eligible issues.
After 30 days from delivery, we can’t accept claims.